A Canadian widow won't have to go through the courts to get the password to her dead husband's iPad after Apple, in the face of media pressure, withdrew its insistence on legal action.
Last August 72-year-old Peggy Bush lost her husband to lung cancer and, among other belongings, was left her husband's Apple laptop and iPad. But when she fired up the fondleslab she found it was password protected and her husband had neglected to write it down anywhere. ...
Her daughter got in touch with Apple support and explained the situation. The customer support operators said it wouldn't be a problem – they would just need the will bequeathing the hardware to Mrs Bush, along with a death certificate. These she gathered, but when calling back the customer support representative claimed never to have heard of the case. Bush's daughter spent the next two months being given "the runaround," as she put it, before an Apple staffer told her they would need a court order to hand over the password. ...
The family went to their local media to protest the situation and, lo and behold, Apple swung into action. The firm said that the whole thing had been a "misunderstanding" and has since begun working with the family to sort out the situation.
Life and death. . . paired with digital devices. . . this was bound to happen some time! Either way, it is a case of surprisingly bad customer support compared to what Apple is known for. I wonder if their experience would have been different had they walked into an Apple Store with the notarized death certificate, the will, and the device.
Microsoft, is Windows 10 the best you could do? Really? After promising to listen to our feedback, what a letdown!
Gotta love Apple Support. It took me three tries for me to get through to a real person the other day. On the first two attempts after weaving my way through the automated answering system, I got directed to trying to go on-line to their web site to resolve my problem. It's a little hard to put in a phishing report there. Anyway, on the third try, I finally got through to a real person via Tech Support who re-directed me to the right department. When I had explained my case to them, they were more than pleased to help me out and they wanted me forward my bogus e-mail receipt to them for further investigation. So, I guess the moral of the story is you need to be persistent when dealing with Apple support.
Well, in order for Apple's policies of protecting from allowing stolen devices to be used by the perps to effective, I can see where they would have to resist unlocking other peoples' devices.
The story behind the story, however, is that whatever database they're using to track this apparently allowed their service organization to "forget" that it happened - possibly multiple times, given the anecdotal evidence.
THAT should not be allowed to happen.
We all think / hope that whatever company we're dealing with keeps a record of OUR particular service situation. Most seem to manage it.
<Rick> Good video. It's almost hard to believe that at one time Windows 98 was the resource hog, but even then, it still ran circles around what Windows 10 can do on today's modern hardware and look a heck of alot better doing it.
May 25, 2021 22:55:12 GMT -6
<Rick> As stated elsewhere, So much for the launch of Windows 11, "The Great Crash." Myself, I had a hard time getting into the site listed above, when I did get in, the video was partly done and then it crashed. There has been many other reports of crashing.
Jun 24, 2021 9:52:33 GMT -6
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<Rick> I see Microsoft has been very quick to pull down reports of site crashing regarding the Launch of Windows 11 on the Microsoft Insiders forum.
Jun 24, 2021 9:57:31 GMT -6
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<Rick> The rebroadcast is working okay.
Jun 24, 2021 11:00:25 GMT -6
<Rick> With reports of people being able to install the dev-edition of Windows 11 on machines not meeting spec, I thought I would give it a what-the-heck try. Lucky me, I'm caught in the downloading, doesn't meet spec, clearing, re-downloading loop on my machine!
Jul 2, 2021 7:08:46 GMT -6
<Rick> I've recently purchased a license for ArcaOS from www.arcanoae.com/ to play with. First impressions, it's still OS/2, but it now has a Linux twist to it.
Jul 2, 2021 7:32:53 GMT -6
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<dozrguy> laptop shit out and am stuck buying a new one. os win11 as fucked as win10 was?
Oct 2, 2021 12:56:10 GMT -6
<Rick> Let's see ..., my impression of Windows 11 is that it is a spruced up version of Windows 10 requiring a 64-bit processor plus a piece of security hardware that is less than 4 years old in order for it to run.
Oct 4, 2021 18:25:49 GMT -6
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<Rick> On the plus side, Microsoft is supposed to be supporting Windows 10 for some time to come for those of us still using systems with I7 or older processors.
Oct 4, 2021 18:44:35 GMT -6
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<dozrguy> i tried installing win10 om the 'shitout' pc this morning usung media creation. EPIC FAIL! went into an endless bootloop. win7 reinstalled just fine
Oct 21, 2021 11:23:38 GMT -6
<dozrguy> STILL so much bullshit and so little time for the kiddie ideas from the hill. My new laptop (MSI GE 11-UH461) would be an awesome "10" machine but because of Winblows I can only give it a "2"......wasted $3500
Oct 27, 2021 9:36:47 GMT -6
<Rick> Hello. Just checking in.
Mar 17, 2022 10:46:54 GMT -6
<isidroco> Each new w10 update adds >100000 useless files to \Windows\Servicing\LCU\Package_for_RollupFix... folders. Even in a SSD takes time to delete that stuff. In each version they manage to worsen stuff.
Mar 27, 2022 16:14:51 GMT -6
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<dozerguy> still traffic here?
Oct 9, 2022 17:32:44 GMT -6
<Rick> No, there does not seem to be very much traffic these days. I still check in from time to time.
Oct 9, 2022 20:08:58 GMT -6